If you want to return a product that you have ordered from us, you will be entitled to return within 14 days from the date you received the item, provided it is returned in undamaged, unlabeled and unbroken original packaging. Please always contact our customer service before returning the product. You as a customer pay return shipping, CrossWear is not responsible for deliveries sent back to us from the customer.
Once you have completed an order, you will receive an order confirmation by e-mail. If you have not received an order confirmation, please check that your email address is correct and notify us and we will send you the confirmation.
Also check your spam, sometimes email will be sent to you.
If you have chosen to pay by card, your money will be transferred to the account you made your payment within 14 days. When selecting an invoice or account, either the invoice will be shredded or the amount adjusted. If the invoice is paid, a refund will be made on the amount paid.
When selecting invoice payment or Klarna, a credit check will be made on you as a customer. Unfortunately, we are unable to see why your credit review was denied. Do you want to know why you must contact Klarna yourself. You can reach them on phone 08-120 120 10.
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