Common questions and answers

Read our FAQ before sending a message to us.

How long is the delivery time?
Orders received on weekdays will be delivered to you within 2-5 business days.
What payment methods do you use?
In cooperation with Klarna we offer invoice payment, installment, debit card payment and direct payment. This payment solution is called Klarna Checkout. We also have SWISH PAYMENT. crossfit kläder
What if I do not pick up my package?
The package is left for 14 days from the arrival of the package to your delivery center. If packages are not collected, we will send an invoice to our shipping and handling costs, currently 150 kr.
How do I do if I want to regret my purchase?
If you want to return a product that you have ordered from us, you will be entitled to return within 14 days from the date you received the item, provided it is returned in undamaged, unlabeled and unbroken original packaging. Please always contact our customer service before returning the product. You as a customer pay return shipping, CrossWear is not responsible for deliveries sent back to us from the customer.
How do I know my order has been approved?
Once you have completed an order, you will receive an order confirmation by e-mail. If you have not received an order confirmation, please check that your email address is correct and notify us and we will send you the confirmation. Also check your spam, sometimes email will be sent to you.
How do I get my money back on return / complaint?
If you have chosen to pay by card, your money will be transferred to the account you made your payment within 14 days. When selecting an invoice or account, either the invoice will be shredded or the amount adjusted. If the invoice is paid, a refund will be made on the amount paid.
Why was I refused to pay with the Klarna invoice?
When selecting invoice payment or Klarna, a credit check will be made on you as a customer. Unfortunately, we are unable to see why your credit review was denied. Do you want to know why you must contact Klarna yourself. You can reach them on phone 08-120 120 10.
My payment with Visa / Mastercard did not work out, why?
First, make sure you have funds in your account or try again later. Contact us for further problems by e-mail: kundtjanst@crosswear.se or phone: +46 728 - 300 110.
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Contact details

Phone: +46728-300 100

E-mail: kundtjanst@crosswear.se

Adres: Skånevägen 67
232 54 Åkarp
Sweden

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