CrossWear Terms and Conditions
Application and Consumer Protection
(CrossCFO Nordic Clothing and Equipment, Orgnummer 830613-1395)
These Terms and Conditions (“Terms”) apply to the purchase agreement that you conclude as a consumer with CrossWear. In order to take advantage of your interests as a customer, the provisions of the Consumer Purchase Act (SFS 1990: 932), the Distance and Home Sales Act (SFS 2005: 59) and the Personal Data Act (SFS 1998: 204) apply to all purchases on www.crosswear.se.
Prices and Fees
The prices quoted on www.crosswear.se are listed including VAT (VAT). Prices include free shipping and free shipping within Sweden, unless stated otherwise (this applies to orders over 500kr). Special charges apply for invoice packages, packages ordered against Postage / Demand, Fast delivery and Unsold packages.
Establishment of purchase agreement
CrossWears Goods are ordered at www.crosswear.se or via our customer service. Purchase Agreement is established when your order has been confirmed by CrossWear by e-mail to the e-mail address you provided at the time of ordering. By the order you accept these Terms. CrossWear does not include agreements with minors (under 18 years) without the goalkeeper’s approval. At www.crosswear.se, agreements can only be entered with customers with shipping addresses in Sweden.
CrossWear uses the following shipping options:
Item, for smaller items that can be left in the mailbox.
Package, the goods are shipped to the nearest delivery point. When the package is available for pickup, a sms with information about the serial number will be sent to the mobile phone number specified on the order. Upon shipment of shipment, valid ID action must be displayed.
Home delivery, for goods that due to their size or weight can not be sent to the delivery point, home delivery is offered during the daytime. Delivery at home delivery is by phone. Home delivery usually refers to delivery to the first port or landline of the address.
Normal delivery time is 1 – 4 business days after CrossWear has confirmed your order by e-mail. If the product is included in the order range, delivery time is 5-10 business days.
When your order is shipped from CrossWear’s warehouse, an email will be sent to the specified email address. The package should reach you within 2 business days. If you have not received your delivery within 2 business days, please contact customer service.
Unclaimed Packages / Shipments
Packages that have not been retrieved within fourteen (14) days are returned to CrossWear. If this happens, you will be charged a fee of 299 SEK (SEK) for costs attributable to CrossWear’s administration, shipping, return shipping and handling. Unsold packages are not covered by the right of withdrawal.
You as a consumer always have fourteen (14) days’ right of withdrawal under the Distance and Home Sales Act. In order for you to be completely confident with your purchase, CrossWear offers thirty (30) days’ right of withdrawal from receipt of the item or a substantial part of it. If you want to return your item for replacement or repurchase during this period, please use the returned return slip (if you have lost it, contact customer service and we will send a new one). CrossWear has no possibility of replacing the cost of return freight afterwards. You as a customer, of course, have the right to try and check the product at home to ensure that the product meets your expectations. If you return an unused item with associated labels and packaging within 30 days, the full amount will be refunded, or the desired change will be made. If the product quality has been affected by the fact that you as a customer have handled it more than is necessary to investigate its features or features, deductions for the refund corresponding to the value of the product will be made.
If a product deviates from the terms of the agreement between you and CrossWear or otherwise does not correspond to the description of the product that CrossWear has provided, the product may be returned. Only original errors are covered by the right of complaint, for example, the right to claim does not cover errors caused by normal wear and tear. Complaints to CrossWear shall be made within a reasonable time after the fault has been detected, but no later than 3 years. CrossWear reserves the right to rectify the error in the first place, in return for the delivery of the goods and, finally, repurchase. In case of complaint, use the returned return slip (if you have lost it, contact customer service and we will send a new one). CrossWear has no possibility of replacing the cost of return freight afterwards.
When returning, you are at risk of the goods, so it is important that the product can not be damaged during transport. In order for a full refund to be made, the product must be unused and returned in undamaged original packaging, all labels must be left and manuals will be sent. It is important that outer packaging is used and that tape or other material is not affixed to the original packaging.
When purchasing sanitary ware, underwear and swimwear, the seal may not be broken, such products with broken seal can not be returned. The right of withdrawal does not apply to any goods manufactured or modified according to your specific wishes, such as the installation of skis. Returns can not be sent to Postage / Claims. After received and approved return, refund will be made within fourteen (14) days after CrossWear received the return. Refund is only made through bank account deposit, not cash. Costs for services linked to delivery such as express mail and postage fee will not be refunded on return.
To enable a possible return, you need to prove purchase and CrossWear recommends that you save your order confirmation and payment reference as a receipt for your purchase.
CrossWear will pay one return per shipment. For information or assistance for returns not covered by return and free shipping, contact CrossWear Customer Service.
Return of promotional goods
For purchases that qualify for gift or extra discount, the value of the gift or the additional discount is considered a general discount on the full amount at the time of purchase. If any part of the purchase is exchanged and / or returned, returned items are valued at the purchase price minus their relative share of the general discount. In the event of a change, no translation of the original reason for gift or discount is made.
Promotion or offer for such gift or additional discount is only available for new purchases via the trading site www.crosswear.se and can not be obtained retroactively. Gift or discount can not be transferred to other purchases and can not be credited upon change to other item.
CrossWear is responsible for goods that are damaged or disposed of during delivery to you. Complaint of transport damage shall be made within a reasonable period of time. Therefore, upon receipt of the shipment it is important to check that the goods are not transport damaged. CrossWear recommends that you report a possible transport damage directly at the location of the delivery agent and then contact CrossWear Customer Service. Be sure to keep all packaging and packaging of the product in case of a transport damage.
In cooperation with Klarna we offer invoice payment, installment, debit card payment and direct payment. This payment solution is called Klarna Checkout.
By leaving information at checkout, you agree to Klarnas terms and conditions. By clicking “Finish purchase” you agree to our terms of purchase.
Klarna Checkout presents some information for you as soon as you are identified. What information you need to enter to obtain identification may vary between different purchases and customers. Some credit information is never taken directly in Klarna Checkout, but if necessary, depending on the payment option you have chosen. Credit statements taken by Klarna do not affect your creditworthiness and can not be seen by others requesting credit information about you, such as banks. Once you have been identified, Klarna Checkout shows what options are available to you. Invoice is preferred as payment option, but you can of course choose one of the other options, such as direct payment by bank or card payment. What options are offered may change from time to time. You can choose if you want to protect your use of Klarna Checkout with a PIN.
More information and full terms about Klaren’s payment methods can be found at klarna.se. For information about your payment please contact Klarnas Customer service. You can also view your invoices and their payment status on klarna.se under My pages, see “Find your invoice” on the homepage.
2. Partial payment
3. Credit card payment
4. Direct Payment
We offer payment against Klarna faktura with 14 days pay time. This means that the payment period is 14 days from the day the product leaves our warehouse and the customer receives a delivery message to the specified e-mail address. No invoice fee is added. The invoice will be sent by e-mail when the order is shipped from our warehouse. The invoice has a maturity of 14 days. No invoice fee is added. Paper invoice can be selected after completion of purchase at a postage cost of 5 kr.
Our claim is transferred to our partner Klarna AB, which in turn transfers the claim to Nordea Finans Sverige AB (publ). Note that it is very important that payment is made to Nordea’s bankgiro number or plusgiron number as stated on the invoice.
In case of invoice purchases, we reserve the right to take credit information through Klarna AB. It does not affect your creditworthiness and can not be seen by anyone else. Collection and processing of your personal data and credit information is necessary to enable us to process your 14 day credit request. The customer is notified immediately if credit has been granted and we can handle the purchase immediately. If credit is not granted, you can choose another payment method (card payment, direct payment or prepayment) or contact Klarna.
Orders for invoices are sent to your registered person and only to persons who provide accurate and complete personal information. In case of late payment, reimbursement fee will be SEK 60, plus interest on late payment with 24% plus current reference rate (where the reference rate is set half-yearly Riksbanken). In case of non-payment, the case will be transferred to Klarnas debt collection company Segoria and statutory collection charges will be added. A collection claim does not imply a payment note, but on the other hand, subsequent actions may cause payment remarks unless payment is made or the case is written off.
You can go straight to Klarnas website and get information about your invoice. Log in with your person or organization number and invoice OCR number. There you can also move forward the due date 10 days if you can not pay your invoice within the deadline.
2. Partial payment
We offer you the opportunity to subpay your invoice via the Klarna account. Pay from 1/24 of the order amount, but at least $ 50 a month. Please note that you can pay the entire remaining debt at any time. This will automatically terminate your account at Klarna. If you have chosen to pay with an invoice but regret you and want to change your payment with Klarna account, you’re welcome. Pay as per information on your invoice or contact Klarna for more information. Have you been shopping in several different online stores that offer Klarna account, collect your purchases on one and the same invoice. An avia tax of 29 kr is added per monthly invoice. The invoice will be sent by mail in the middle of the month. For part payment via Klarna, the annual interest rate applies to f.n. 19.90%. Full terms can be found at Klarna.
3. Credit card payment
We offer secure card payment with VISA and Mastercard / Eurocard and American Express. No card fees are added. No card details are stored with us, but they are stored at our partner Klarna. Card payments managed by Klarna are PCI-DSS certified. This means that they comply with the Payment Card Industry Data Security Standard. It is the highest standard of security in the industry and it encompasses all handling of data in the cash solution we use. For companies, card payments are made via PayEx, which is also certified according to PCI-DSS security requirements. All card management is SSL-encrypted (Secure Socket Layer), which means that all communications between us and PayEx are encrypted so that you can safely fill in your card details and make the payment.
4. Direct Payment
If you have Internet banking at Nordea, Swedbank, SEB or Handelsbanken, you can choose direct payment through Klarna Checkout. You log in to your bank and the money is deducted directly from your account.
For company orders, we cooperate with PayEx for both card payments and bank payments. The same security practices apply for direct payment as described at card payment above, so that you can make your payment safely through your own bank.
In the event of circumstances beyond CrossWear’s reasonable control, for example, in case of changed legislation, government, strike, blockade, tampering, war, terrorism, fire, flood, natural disaster or similar events, CrossWear’s commitment to fulfill the purchase agreement shall be suspended as long as the circumstances prevail . If such delay exceeds 2 months, you as well as CrossWear have the right to terminate the agreement with immediate effect without any obligation to pay damages.
CrossWear is responsible for ensuring that the personal data provided in connection with purchases are handled in accordance with the Personal Data Act. By accepting the Purchase Agreement with CrossWear, you agree to your information stored in order to process your order and complete the purchase, facilitate future purchases, enable update of your order status, and CrossWear, CrossWear, or CrossWear offerings by SMS, e mail or other direct mail. As a customer, you can share the saved data, change them or request deletion. You can also withdraw your agreement at any time.
Information about the Data Protection Regulation (GDPR)
- By trading with CrossWear, you accept our data protection policy and our processing of your personal information. We protect your personal privacy and do not collect more information than necessary to process your order. We do not sell or otherwise distribute your information to third parties without legal basis.
- CrossWear is responsible for the processing of personal data that you provided to us as a customer. Your personal information is processed by us in order to handle your order as well as in those times when you have requested newsletters or promotional offers – to customize marketing for your individual needs.
- Below is a summary of how we store and process your data in accordance with the Data Protection Ordinance (GDPR).
- – What is a personal task?
A personal data is all information directly or indirectly attributable to a natural person.
- – What data do we store?
In order to handle your order and answer questions related to your order (customer service), we will store your first and last name, address, phone number, email address, IP address and purchase history.
- Your information is stored as long as we have a legal basis to process your information, for example, to complete the agreement between us or to comply with a legal obligation, such as the accounting laws.
- – Legal basis
In connection with a purchase, your personal information is processed to complete the agreement with you.
Marketing, promotions and similar mailings will be made with the consent of you.
- – What tasks are shared and for what purpose?
1- Payment Provider
- Upon completion of purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and phone number. If you choose to pay with invoice, you will also be saved with your payment provider. The information is saved in order to complete the purchase and to protect the parties from fraud.
The payment providers (payment services) we use are: Klarna.
- -2 Shipping Companies
In order to deliver your orders and complete our agreement, we need to share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address of delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
The freight companies we work with are: Postnord.
- -3 Newsletter
If you have chosen to subscribe to our newsletter, share your first name, surname and e-mail address with our newsletter provider. This is to keep you updated with information and promotional offers.
We use MailChimp for mailing newsletters.
- -5 Right of access
You have the right to extract any information about you with us. Extracts are delivered electronically in a readable format.
- -6 Right to rectification
You are entitled to ask us to update incorrect information or to supplement information that is inadequate.
- -7 Right to be forgotten
You can at any time request that the information relating to you be deleted. There are few exceptions to the right to delete, such as if it is to be retained in order for us to fulfill a legal obligation (for example, according to the Accounting Act).
- -8 Responsible for data protection
CrossWear is responsible for storing and processing personal data in the online store and ensuring compliance with the rules.
- -9 Then we protect your personal information
We use industry standards such as SSL / TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal information and passwords.
We use a platform, Wprdpress, run by ourselves.
Price and Product Information
In case of any defects in stock status or price, CrossWear reserves the right to cancel purchase agreements. If the product has expired or for any other reason is not available, CrossWear is not required to provide the product but may propose an alternative product. All image information should be seen as illustrations and can not be guaranteed to reflect the exact appearance and nature of the product.
By posting reviews about products at www.crosswear.se, you also give CrossWear the right to publish them on www.crosswear.se as well as in other channels and media. CrossWear reserves the right not to publish and / or remove posted reviews.
We follow the Swedish Complaints Board’s recomendations and Swedish law in case of a dispute.
For questions regarding the meaning of these Terms or Procedures for cancellation, complaints, damages or otherwise, contact CrossWear Customer Service. Contact information for customer service can be found at www.crosswear.se.
Last updated: 2015-10-01